Next Escape Terms
Terms & Conditions
User agreement between the user (User, you) and Next Escape
(Next Escape is a trading name of Next Escape LTD.). Please read these terms
and conditions of use (Terms and Conditions) before using www.nextescape.co.uk or www.nextescape.net website (Site) and making any booking.
You consent to the Terms and Conditions when you use the
Site, without qualification. If you disagree with any part of the Terms and
Conditions, you may not use the Site in any way or make a booking.
All correspondence regarding customer service or your booking
should be sent.
Your Contract
Next Escape are members of Protected Trust Services (PTS), who operate a client trustee account. All client money paid to Next Escape is paid into the trust account which ensures all consumer funds are financially protected. This is in line with the UK and EU Package Travel Regulations of 2018 for consumer protection. To contact PTS and check the status of Next Escape , please click here and quote membership number 5614
Your Financial Protection
Any bookings made after 14th April 2021 are protected by PTS and All client funds are held in a trust account.
Payments
Full payment for all products including promotional and
offer fares based on foreign currency are required at the time of booking
regardless of the product arrangements being confirmed. In the event that the
Company is unable to obtain confirmation and cannot offer an alternative, a
refund will be issued. The Company will not accept responsibility for cash sent
through the post. The company reserves the right to pass on any charges
relating to returned cheques and credit card charge backs. Taxes and fuel
surcharges do fluctuate and all bookings are subject to additional charges as
these are consolidated contract fares with special conditions. You will be
advised if additional monies are due. Payment can be made by all major Credit
Cards. The Company reserves the right to charge you in addition for any
handling fees incurred by us in relation to bookings made by credit or charge
card. You will be notified of the relevant charges prior to issue of a
confirmation invoice. If your travel documents are being paid for with a third
party credit/debit card we will require written authorisation to be provided by
the cardholder. We would also like to draw your attention to the purchase of
products by credit or debit cards where payment does not take place in person.
In accordance with mail order regulations, all documents will be posted to the
billing address of the credit/debit cardholder and not the address of the
passenger (unless they are one and the same). We will endeavour to send out
travel documents 14 days prior to departure by first class post at client’s own
risk. Special, Recorded or Registered post can be arranged at an additional
charge. The Company will not accept responsibility for documents mislaid or
lost by the Royal Mail.
Deposits
At the time of booking you must pay a deposit, the amount of
which varies from £100 per person up to the total holiday cost, depending on
the type of booking, and pay any balance of the cost of the holiday no later
than 8 weeks before departure. If you book inside 8 weeks of departure full
payment is required at time of booking. If you do not make the required
payments your booking will be cancelled. If you have paid a deposit and fail to
pay the balance on time you will lose your deposit. Fares are not guaranteed
until full payment has been received.
Balance - You need to pay the balance by the due date. It is
very important that you pay balance payments when due because failure to do so
may lead to the cancellation of your holiday/flights and still leave you liable
to pay cancellation charges. Where an extra "booking charge" applies
it will be advised at the time of booking. Until full payment has been received
the price of your booking may increase as a result of fuel or other surcharges
which may be imposed by suppliers.
Amendments & Cancellations
Air Reservations
Many scheduled and most discounted airfares, carry amendment
and cancellation fees sometimes up to 100%. It is important that all customers’
check the fare rules prior to confirming their reservations detailed under the
fare quote. Click through for further details on full fare notes. Amendments
and cancellations cannot be processed until the original tickets have been
returned. Refunds are processed as quickly as possible. Generally totally
unused tickets can be processed by Next Escape within 21 working days, but may
then take between 12-14 weeks to appear on your credit card statement. In the
meantime, many card issuers will allow the item to be placed in dispute to
avoid interest charges. Next Escape accepts no liability for interest charges
incurred for outstanding refunds. For scheduled air fares, an administration
fee of £100 per ticket will be applied to all amendments and cancellations in
addition to the airline's standard fees. Partially unused tickets may have to
be returned to the issuing airline to calculate the refund due (if any) which
normally takes 6-12 weeks to process. In some isolated cases this can take up
to 12 months. Tickets issued for discounted air fares are subject to an
administration fee of £150 in addition to the charges applied by the airline.
Hotel Reservations
All hotel reservations made through Next Escape are not guaranteed
for late arrival. Hotels have varying cancellation policies and most of the
hotels are non refundable. Ask your escape consultant for more details.
Insurance
Insurance is 100% non-refundable.
Alterations By The Company
Although the Company makes every effort to ensure that
published descriptions are correct, it does not own or operate airlines and
other suppliers and cannot control or prevent changes. The Company therefore
reserves the right to change the description of any flight and/or ground
service before you book, in which case you will be told before a confirmation
invoice is issued. Although under no obligation to do so, the Company will
endeavour to notify all changes before departure if it is practicable to do so.
No compensation is payable by the Company in such cases. Should a schedule
change occur to your itinerary after full balance/ticket issue, on either the
outbound or return flights the relevant suppliers decision will be final and Next
Escape amendment charges may apply.
Cancellation By The Company
Holiday arrangements excluding packages
In the unlikely event that a booking has to be cancelled a
full and prompt refund will be made of all monies paid to the Company less any
insurance premiums and amendment fees. No compensation is payable.
Packages
The Company reserves the right to withdraw or cancel the
service on offer. If the booking is cancelled before departure for any reason
other than non-payment by you, then you will be offered the choice of purchasing
another arrangement from the Company. Any price differences will
payable/refundable as applicable, or of receiving a full refund of all monies
paid to the Company (except insurance premium and any amendment fees). In
addition, unless the cancellation has been caused by "force majeure"
or "low bookings" (defined in Clause 6 below) compensation will be
paid on the scale set out in Clause 4 above. The Company will never cancel a
package within 30 days of departure except for reasons of "force
majeure" (check below).
Force Majeure/low Bookings
Force Majeure
Includes war, threat of war, riot, civil disobedience or
strife, industrial dispute, terrorist activity, natural or industrial disaster,
fire, adverse weather conditions, level of water in rivers, technical or
maintenance problems with transfer, unforeseen operational decisions of air
carriers such as changes of schedule, or any unforeseeable or unavoidable event
beyond the Company's control.
Low Bookings
Is where the number of persons who have booked a particular
arrangement is less than the minimum required to make it viable.
Pricing Policy
All fares and other information displayed on our website are
subject to availability. Once a confirmation invoice has been issued the price
shown on that invoice may only vary as outlined below or if you amend your
booking (see Clause 3). (a) Holiday arrangements excluding packages: While
every effort is made to avoid surcharges, the right is reserved to pass on any
cost increase levied by the suppliers. (b) "Packages": Prices may
only be changed to reflect government action, increase in transportation costs
(e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or
fees payable for services (e.g. landing taxes or embarkation/disembarkation
fees at ports and airports) or to reflect fluctuations in exchange rates. In
all cases the Company will absorb an amount equivalent to 2% of the invoice
price (excluding insurance premiums and amendment charges). Only amounts in
excess of the 2% will be passed to you.
Passport / Visas
Compulsory passport and visa information and compulsory
health requirements for the journey can be either obtained from us or through
your travel agent. It is your responsibility to comply with the information
provided and to any loss that may arise due to failure to comply.
Suppliers' Conditions
Please note that, as between you and any of the suppliers
whose services form part of your booking, the suppliers' standard terms and
conditions will apply. This is particularly important in the case of
"other holiday arrangements" where the company acts only as a booking
agent between you and the relevant suppliers. The suppliers' standard
conditions may limit or exclude liability, often in accordance with
international conventions. Copies of these conditions may be requested in
writing, but up to 28 days must be allowed for delivery.
Rights
Please note that a flight described as "direct"
will not necessarily be non-stop. All departure/arrival times are provided by
the airlines concerned and are estimates only. They may change due to air
traffic control restrictions, weather conditions, operational/maintenance
requirements and the requirement for passengers to check in on time. The
Company is not liable if there is any change to a departure/ arrival time
previously given to you or shown on your ticket. It is for this reason that all
clients are advised to reconfirm their flights, with the airline, 72 hours
prior to departure. The Company is also unable to make any special arrangements
for you if you are delayed; these matters are in the sole discretion of the
airline concerned. Your ticket is your document of travel and the information
on the ticket is deemed correct unless you advise the Company within 72 hours
of receipt.
Special Requests
If you have any special requests, these will be passed on to
the relevant supplier but cannot be guaranteed by the Company.
Departure Taxes
It is not always possible to include all departure taxes on
your ticket - in some cases departure taxes must be paid locally and these are
payable to the Government of the country departed and are non-refundable.
Delivery of Your Booking
The following applies to all products or services booked via
our Site:
E-tickets
During the booking process, you will be given an e-ticket
(e-voucher for hotel, transfers ,car hire). Please note that airlines have
their own rules and regulations with regard to e-ticketing. Next Escape cannot
be held responsible for non-compliance with these rules and regulations and
strongly recommends that you check these details with your airline in advance
of travel.
Ticket Delivery
Next Escape rely on the information that you provide as
being accurate and therefore cannot be held responsible if your paper tickets
are lost due to an incorrect address or your e-ticket does not arrive due to an
incorrect email address or your junk email settings. You must notify us
immediately if you change your email address or contact telephone number. In
addition, please check that the name on your passport matches the name on your
ticket and/or booking confirmation.
In exceptional circumstances, Next Escape may not be able to
issue airline tickets for confirmed bookings due to ticketing restrictions
outside its control. If this occurs we will attempt to notify you within 24
hours of confirmation and organise a refund or arrange an alternative. Where
you choose an alternative and it is more expensive than your original booking,
you may be responsible for paying the difference.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any
other enquiries or complaints relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or
hotel during your stay, please ensure that you officially log your complaint
with the relevant Travel Supplier and/or hotel prior to your return.
If you have any other enquiries or complaints relating to
your booking during your stay, please contact our customer services team on
your return and no later than 30 days after it giving your booking reference
and all other relevant information. If we or any of our Travel Supplier's
require further information you must supply that promptly in writing. This
simple procedure must be followed as we and our Travel Supplier's need to be
able to investigate the problem and, where possible, rectify it quickly. In
relation to Flight+Hotel Packages your failure to comply with this procedure
could result in us being unable to accept responsibility.
APIS
All airlines are required to collect Advance Passenger
Information from passengers before travel to or from the USA and certain other
countries. You agree to supply this information to Next Escape and consent to Next
Escape passing this information to the airlines who may onward disclose it to
foreign authorities. If you do not supply Advance Passenger Information, you
may be refused entry to these countries. It is also important that the
information is accurate so that you do not have any delay when you pass through
Immigration on arrival in these countries. The information you will be asked to
provide will depend on the country you are visiting but will include passport
information, city and country of residence and destination address if
travelling to the USA (for all travellers on your booking).
If you are travelling to a country that requires Advance
Passenger information, Next Escape will ask you to fill out this information on
the confirmation page after you have completed your booking. If you do not have
the information to hand, Next Escape will send you an email confirmation
containing a link where you can enter the information manually at any time
before your departure.
Customer Behaviours
It is your responsibility to ensure that you do not behave
in a way which is inappropriate or causes offence or danger to others or which
risks damage to property belonging to others (including but not limited to
drunkenness, air rage) whilst on your holiday or using a service/product. It is
also the responsibility of the traveller to be at the airport at least 3 hours
prior to the departure of his/her time of departure of flight. If your
behaviour is inappropriate and/or causes offence, or damage to others, or risks
damage to property belonging to others, we and/or our Travel Suppliers (e.g.
airline staff) may cancel you booking, in which case our and our Travel
Supplier's responsibility to you will cease immediately and you will not be
eligible for any refunds, payments of compensation and/or any reimbursement of
any cost or expenses you may incur as a result of such termination. Further,
you will be liable to reimburse us for any expenses we incur as a result of
such termination.
Use of the Site
The Site is provided on an 'as is' and 'as available' basis.
Next Escape does not accept any liability in respect of your ability to access
or use the site at any time or any interruption in that access or use or any
failure to complete any transaction. Next Escape does not warrant that the Site
is free from computer viruses or other properties that may cause loss or
damage.
Information on the Site
Next Escape offers all of the general information on the
Site for purposes of guidance only. Please note that Next Escape may at any
time change any aspect of the Site or its content, including the availability
of any suppliers, features, information, database or content. You need to check
with the relevant Travel Supplier, destination, embassy, or tourist office to
confirm the guidance is up to date. In particular, with respect to passports,
visas, and vaccination requirements, Next Escape does not guarantee that the
information is always up to date and it is your responsibility to ensure that
you understand and comply with all relevant passport, visa, and vaccination
requirements. Next Escape does not guarantee that information on the Site
(including without limitation prices, descriptions or dates) is free from
errors or omissions but we will use all reasonable endeavours to correct any
errors or omissions as soon as practicable once they have been brought to our
attention. By way of example, the majority of hotel and other accommodation descriptions
are fed directly to our Site by the Travel Supplier.
User Obligations
You agree to be bound by the following obligations,
including without limitation:
You accept financial responsibility for all transactions
made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself
or members of your household shall be true and accurate.
The transmission of threatening, defamatory, pornographic,
political, or racist material or any material that is otherwise unlawful is
expressly prohibited.
The Site and any content may not be modified, copied,
transmitted, distributed, sold, displayed, licensed or reproduced in any way by
you, except that one copy of the information contained within the Site may be
made for personal, non-commercial use.
Denial of Access
Next Escape reserves the right to deny access to the Site at
any time without notice.
Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned
and operated by third parties. Next Escape has no control over or association
with such third party sites and no responsibility in relation to the accuracy,
completeness and quality of the information contained within them. Any and all
contents on these external web sites do not reflect products, services or
information provided by Next Escape. You should direct any concerns regarding
any external link to the site administrator or webmaster of such site.
Currency Converter
Currency rates quoted in the Site are derived from a number
of sources and may not in all cases be updated daily. You may wish to verify
actual rates on the date of booking. In addition, where hotels are payable on
check-out, the exchange rate may have changed since the time of booking.
Copyright and Trademarks
The copyright and all proprietary rights in the Site and all
content are reserved by Next Escape. The material contained within the Site is
the property of Next Escape or its affiliates unless identified as belonging to
third parties. The name Next Escape and any other marks, logos and graphics of
Next Escape displayed on the Site are registered trademarks of Next Escape or
its affiliates. Other company and product or service names displayed on the Site
may be the trademarks of their respective owners.
You are not granted any right or license to use any
trademarks.
Privacy Policy
The terms of the Next Escape Privacy Policy are incorporated
into these Terms and Conditions. You agree to the use of personal information
by Next Escape and its affiliates or third party suppliers in accordance with
the terms of and for the purposes set forth in the Next Escape Privacy Policy.
Security Policy
Next Escape uses secure technology in order to safeguard
personal information and financial transactions.
Changes to Terms and Conditions
Next Escape reserves the right to change or update the Terms
and Conditions relating to use of the Site from time to time without prior
notice to Users. The current version of the Terms and Conditions will be
displayed within the Site from the date on which any changes come into effect.
Continued use of the Site following any changes to the Terms and Conditions
shall constitute your acceptance of such changes.
Governing Law
This User Agreement is between you and Next Escape and is
governed by the laws of England and Wales.
The Site is offered to you by Next Escape, whose registered
office is at 5 Ribblesdale Place, Preston PR1 8BZ, Great Britain. Please note that this is NOT the address
you should use for all correspondence.
Companies HouseNo: 09212091